COVID-19 (coronavirus) is having a huge impact on travellers. Here are some of the key things to know.
International Route Changes
Due to the deep impact of COVID-19 on forward travel demand we have made the following changes to our International Route network across the following services:
- Auckland-Buenos Aires flights, that are currently suspended to 30th June, will not resume operation
- Los Angeles-London flights will not be resumed which will see us exiting this route earlier than the planned month of October 2020
- The non-stop Auckland-New York service will be postponed from October 2020 until late 2021 at the earliest
We apologise for any inconvenience this has caused and ask for your patience as we work through these changes with customers who are directly impacted. Our customer care team and contact centre will be contacting those affected by these travel changes with options over the week ahead.
Customers booked via a travel agent, including a third-party website (e.g. Expedia, Booking.com) should speak with their agent.
Air New Zealand is currently operating a limited international network through to 30 June to keep air links open for essential travel and cargo movement on key trade routes. Total capacity has been reduced to 95 percent of pre-COVID-19 levels and demand will be reviewed on a route-by-route basis before services are resumed.
New Zealand is in Alert Level 3. The government will provide guidance on when we will move to Level 2 on Monday 11th May. Travel will be less restricted under Alert Level 2 and we will increase our domestic capacity to reflect this. Please see the New Zealand travel guidelines for further information and any exceptions for repatriation.
We are offering customers the option to change or credit their domestic flights within New Zealand when booked to travel before 30 June, or international flights booked to travel before 31 July 2020.
If you booked through a travel agent, please ask them to manage your changes.
Please note, if you purchased a non-refundable ticket, it remains non-refundable unless local legislation requires a refund to be made available.
Arrange a credit for your impacted travel - it's online and fast
We've extended credit validity. You now have until 30 June 2021 to rebook, and 12 months to complete your travel from the time you made the booking.
Redeeming your credit
We are building a way for you to easily access your credit online and rebook in the future. If you wish to rebook and use your credit once we move to Alert Level 2, please call our Contact Centre.
Change the date or destination of your flight online
You can make one change without paying any change fees or service fees. You will need to pay for any difference in the fare.
To request a credit or make changes online, please enter your booking details below: